Frequently asked questions
Get quick answers to common questions about our services, features, and support
You can sign up online here. It only takes a minute and you’ll receive a verification email, verify your email.
Frontdeskvisitor is a responsive web app compatible with any device (smartphones, tablets, laptops, or desktops). For the best experience, we recommend using a desktop or laptop with Chrome, Firefox, Edge, or Safari (latest versions) and Minimum screen size: 1024×768 pixels (ideal for dashboard visibility).
No downloads or special hardware required—just sign up and access instantly via your browser!
The trial will end 30 days after you sign up.
Our free trial gives you full access to all Frontdeskvisitor features, including touchless check-ins, real-time notifications, and customizable visitor badges—everything works exactly like the paid version so you can test it in your actual workplace with no restrictions or credit card required, and you’ll keep all your data if you decide to upgrade.
Ordering is seamless! When you’re ready to continue after your trial, simply log into your account and select your preferred plan (Monthly/Annual), entering payment details, and confirming - your existing visitor data and settings will automatically carry over with zero interruption to service. Need help deciding? Our team is available at support email to recommend the perfect plan for your visitor volume.
Yes, all your visitor data and settings will be preserved if you upgrade to a paid plan after your trial. Nothing is erased—your account simply continues with full access to all your existing information. If you choose not to upgrade, your data will be securely stored (per our data retention policy) in case you wish to reactivate later.
To help reduce admin for you, you can choose to set up automatic renewals if you pay by credit or debit card. However, whether you choose automatic payment or not, we will always contact you prior to your renewal to make sure you’re still happy with our service.
You can pay online via credit card (Visa, Mastercard or American Express).
Each location or office with a different postcode requires its own site subscription.
You can connect additional devices for each entrance at no additional cost, but if the buildings are located in different postcodes, each would require a site subscription.
If you’re an existing Frontdeskvisitor site, contact us to add more sites or place an order here and we will contact you to ask if you want the new site under your existing account or a new one.
There’s no limit to the number of staff who can use Frontdeskvisitor.
We believe Frontdeskvisitor is great value for money. There are also no limits to the number of staff, devices or portal users you can add. We’ve priced the product to be as competitive as possible, so we’re offering additional discounts in your annual subscription and if you are ordering more sites.
All support, updates and features are included in your subscription.
Simply click the "Print" button on any badge or data page—your browser’s default print dialog will open. Select your printer and adjust settings (like paper size or orientation) before printing.
Yes! Before printing, use your browser’s "Preview" mode to hide/show fields or adjust layout. For advanced customization (like logos), edit the template in your Frontdeskvisitor dashboard first.
Absolutely! In the print dialog, choose "Save as PDF" (available in Chrome, Edge, and most browsers) instead of a physical printer.
Ensure your printer is turned on and connected to the same network as your computer and installed with the latest drivers (check the manufacturer’s website)
Your visitor data is securely hosted on KVM servers, protected by enterprise encryption, strict access controls, and regular backups to ensure compliance and privacy. All data remains exclusively yours.
You control how long your visitor and staff sign in history is retained for. Set the retention period for your account from 7 days to indefinitely in line with your privacy and GDPR policies.
Your data is continually backed up.
Cyber Essentials is an official UK government-backed scheme that protects our organisation against a whole range of the most common cyber attacks.
SOC 2 Type II is a compliance and security attestation that verifies our controls for protecting customer data and its effective operation over time. It focuses on the Trust Services Criteria Security and is issued by an independent and external auditor. This report provides third-party assurance to our customers that we manage data securely and reliably.
We are continually introducing features to help you manage your staff and visitor privacy and security. If you require additional information, please <a href="contact"><strong>contact us</strong></a>